For Hospitals
Working for you.
Our Services
About AusHealth
Providing patient liaison, billing and revenue management, debt collection & resolution solutions for the Australian health care sector.
{Our Services
Across Australia, the health care sector is losing millions of dollars in unpaid treatment costs due to a number of factors including:
- Shortages of skilled finance staff;
- A lack of timeliness in connecting with overseas non-Medicare patients; and
- A lack of continuity in health insurance fund and payment plan administration.
To help the sector improve cash flow by recovering more debt, and staying compliant, AusHealth Hospitals offers specialised patient liaison, billing and revenue management, debt collection & debt resolution solutions – from when a patient first presents to recovering aged accounts.
Our packages are designed around early intervention and strategic debt prevention strategies, to minimise the need for costly debt collection, debt recovery and debt resolution services, while optimising broader financial efficiencies for cash flow improvements.
That’s why we’re here for our clients, and for their patients.
We help health care professionals.
{Who we help
Our Australian clientele includes, but is not limited to:
- Public and private hospitals;
- General and specialist clinics;
- Allied health;
- Ambulance and Royal Flying Doctor services;
- Aged care residential and retirement communities;
- Physiotherapy, dental, optometry and optical dispensing;
- Pathology and diagnostic imaging; and
- Transport & motor-vehicle third-party insurance.
Best practice processes leading to stronger cash flow and less risk.
{What you can expect
Our packages are designed to:
- Enhance cashflow;
- Mitigate compliance risk;
- Reduce patient complaints and disputes, and hence reputational risk;
- Mitigate your time and financial strain spent on managing complex, challenging accounts;
- Deal specifically with accounts involving financial hardship, overseas and Medicare ineligible patients; and
- Dramatically enhance operations and bottom-line performance (Clinical Information Transformation Services).
Our experienced team comprises experts in streamlining hospital revenue management, recovering debt and dealing with all aspects of debt recovery, maximising revenue streams and optimising cash flow to ensure your organisation is running at optimum financial efficiency.
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Recovery Packages
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Clinical Coding
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Unpaid Invoice?
Collection EnquiryHow we help
Quality and Compliance
We have ISO 9001:2015 accreditation, and we adopt procedures which ensure compliance with ACCC and ASIC Debt Collection Guidelines, Trade Practices and Privacy Legislation, and the National Credit Code.
Best Practice
We adopt best practice debt management / debt recovery and debt resolution strategies such as behavioural segmentation, value-t-risk segmentation, targeted intervention, tailored contact strategy, and agent–client pairing.
Licensed
We are licensed under the specific state or territory regulations where we are engaged in the work of an agent as a collector.
Client Centric
We are committed to dialogue that is transparent and honest with our clients and we work to achieve an important and positive impact across their revenue lifecycle.
Our Hospital and Health Care Financial Management Packages
Accelerator
Patient liaison, billing and revenue management.
Our Accelerator Package is designed for us to partner with you throughout the entire revenue cycle, from when a patient first presents to a health care facility, up until eventual payment.
Our goal is debt prevention and we're here to provide hands on support every step of the way.
Mobiliser
Billing and revenue management, debt collection & resolution
Our Mobiliser Package takes over the account after invoice generation by your team. We work with your customers after invoice generation, prior to or after it falls due, guiding them towards account settlement.
Our goal is debt prevention.
Pathfinder
Debt collection & resolution
Our Pathfinder package tackles the final stage of the revenue lifecycle, once your debtors have gone cold.
Our goal is to maximise the return of the aged debt, while engaging productively with your customers to avoid ongoing costs of debt collection.
Overseas and Medicare Ineligible Patients
Patient liaison, billing and revenue management. Patient repatriation.
Overseas and Medicare Ineligible patients often pose a complex problem with billing and revenue management, debt collection & resolution. It is expected that the net inflow of tourists, migrants and students will imminently project back to pre-COVID levels increasing the possibility of non-Medicare patient debt accumulation. AusHealth works on early intervention, to reduce the incidence of bad debt and the need for debt recovery.
Our goal is debt prevention.
Mercantile Agent Services
There are times when positive debt recovery procedures fail, requiring stronger action to recover outstanding monies.
Our goal is to work proactively with debtors to maximise the return to the client.
Financial Hardship
Patient liaison, debt collection & resolution
There are times when patients experience financial hardship. This may be because of a number of factors including the amount of debt incurred from treatment or unemployment. Managing a hardship process can be complex. Our program is a fair and equitable pathway for the referral and management of financial hardship claims.
Our goal is to manage the complex process as fair and equitable as possible.
Clinical Coding
Clinical coding and documentation gap analysis. Medicare and billing – compliance and gaps identification.
Headed by Dr Paul Tridgell MB MS BE(Elec) Hons, FRACMA, our Clinical Information Transformation Services provide efficient support by capturing and analysing the wealth of detailed clinical information held within health services, allowing better understanding of financial opportunities and risk; the source and size of potential compliance issues; and reporting accuracy.
Package Comparison
- Motor vehicle accident patients.
- Workers compensation - employer or insurer.
- Third party insurer - public liability claim in place, or interstate motor vehicle accident.
This assurance may take the form of:
- Credit card
- Cash
- Guarantee of Payment by an Insurance Company and excess rates
- Personal guarantee from a person whose bona fides are verified
- Other initiatives to ensure that payment for the services is not lost to the health care service
