Careers
Work with us.
Good health starts here
We constantly assess mental happiness, rest levels, substance relationships and ergonomic safety within our own Australian offices.
We reward our employees
AusHealth holds quarterly Reward & Recognition programs to acknowledge the professional achievements of staff members.
We're here to support you
Every AusHealth employee has access to free confidential counselling – from work-related concerns to financial advice.
Advance your career with us
We provide all our employees with opportunities to thrive and progress in their specialisation throughout their AusHealth employment.
No matter your role, it’s easy to come to work knowing that you’re helping build a happier, healthier future for someone else.
Current vacancies
Do you enjoy communicating with people?
Are you self-motivated and pro-active?
Are you passionate about working within the Health Industry?
Do you want to be part of a National Company that has a great community feel?
Salary sacrifice (up to $15,900)
Flexible working arrangements including the option of compressed work weeks
If you answered "yes" to any of the above, then we want to hear from you!
At AusHealth, we have full time permanent roles available in our Head Office in Underdale, as a Collections Officer, where you will:
- Assisting with the resolution of account queries for patients and Health funds
- Communicate with external stakeholders including but not limited to Centrelink, Medicare, hospital finance staff and third-party financial counsellors.
- Monitoring and following up outstanding debtors' balances, processing of approved debt waivers and write-offs.
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Understanding reasons for arrears including financial hardship.
- Always maintain patient and client confidentiality.
What will my day to day look like?
Your responsibilities include but are not limited to the following:
Communicating
- Liaising with patients and external organisations relating to hospital fees and charges (over the phone and via email)
- Undertaking inbound and outbound calls
Managing Portfolio
- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, Workcover and patients according to the Debt Management
Policy to ensure maximum outstanding revenue is collected in a timely manner.
- Assisting with the resolution of account queries for patients and Health funds
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Understanding reasons for arrears including financial hardship
Following Guidelines
- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
• Excellent customer service, communication, and interpersonal skills
• Excellent ability to negotiate, problem-solve, resolve conflict and work in a high paced environment.
• The ability to have challenging conversations and empathy with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a team.
• Intermediate Microsoft Excel skills
You may also possess one/some/all the desirable skills we look for, including:
• Previous Health Fund Inpatient billing or Collections experience
• Knowledge of the Debt Collection guidelines and legislation (Desirable)
So, why join us?
• Support for your success including on-the-job training
• An attractive remuneration package
• Industry leading training and personal development
• Support to attain a certificate in Financial Services (Mercantile Agents)
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes
Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
• Great opportunity to build your career within the Health Industry!
• Salary sacrifice (up to $15,900)
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We are seeking for a self-motivated and pro-active individual to join our team based at our office in Bowen Hills, QLD.
What will my day to day look like?
Over a rotating roster (between the hours of 7:30am and 6:30pm), that would involve rosters for Saturday's your responsibilities include, but are not limited to the following:
- Liaising with patients at the respective hospitals, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
- Assisting with the resolution of account queries for patients and Health funds.
- Provide exception customer service through building and maintaining effective relationships.
- Maintain Confidentiality of patient records.
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
- Prior experience in a similar healthcare role (desirable, but not essential).
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- An understanding of private health insurance cover and associated processes (desirable).
- Excellent computer literacy skills with proficiency in the MS Office suite (essential).
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
So, why join us?
- Increased take-home pay with access to salary sacrifice, as part of a Charity
- Access to Salary Packaging and Novated Leasing
- Support for your success including industry leading on-the-job training and personal development
- Support to attain competencies in performing the PLO role
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, Working with Children's Check eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
• Great opportunity to build your career within the Health Industry!
• Salary sacrifice (up to $15,900)
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We are seeking for a self-motivated and pro-active individual to join our team based at our office in Underdale, SA.
What will my day to day look like?
Over a rotating roster (between the hours of 7:30am and 6:30pm), that would involve rosters for Saturday's your responsibilities include, but are not limited to the following:
- Liaising with patients at the respective hospitals, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
- Assisting with the resolution of account queries for patients and Health funds.
- Provide exception customer service through building and maintaining effective relationships.
- Maintain Confidentiality of patient records.
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
- Prior experience in a similar healthcare role (desirable, but not essential).
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- An understanding of private health insurance cover and associated processes (desirable).
- Excellent computer literacy skills with proficiency in the MS Office suite (essential).
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
So, why join us?
- Increased take-home pay with access to salary sacrifice, as part of a Charity
- Access to Salary Packaging and Novated Leasing
- Support for your success including industry leading on-the-job training and personal development
- Support to attain competencies in performing the PLO role
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, Working with Children's Check eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
Opportunities for ongoing learning and development.
Collaborative and supportive team environment.
Salary sacrifice (up to $15,900) Optional Meals and Entertainment card up to $2,650 per annum
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces and hospitals.
With the profits made from our workplace safety services and hospital billing solutions we fund ground-breaking medical research conducted right here in Australia.
The Position
As a Clinical Coder you are required to assign accurate and timely clinical codes to episodes of care through analysis of clinical documentation using the ICD-10-AM ACHI 12th edition classification systems and applying the Australian and State Coding Standards.
Trouble shoot and problem solve issues relating to the clinical coding function making coding decisions in consultation with the Australian Coding Standards and Hospital guidelines. Some coding decisions may require escalation to the Coding Manager. The incumbent is expected to liaise with appropriate staff to achieve a resolution.
Participate in and contribute to quality activities in relation to coded data and the collection of quality health data.
Essential Criteria
• Certificate qualified in either Certificate IV in Clinical Classification or Diploma of Clinical Coding to be classified as a Clinical Coder
• Excellent communication skills, both written and verbal
• Demonstrated aptitude for problem solving and understanding unclear documentation within the medical record
• Strong attention to detail and an ability to stay focused for extended periods of time
• Ability to be team-focused and work independently
• Results-driven, innovative and resourceful attitude
• Prefer minimum of 2 years' experience within a hospital setting
You will make an impact by:
• Perform clinical coding at a high level, covering a broad Casemix.
• Using appropriate initiative, judgement and resources such as the Australian and State Coding Standards.
• Ensure the correct assignment and sequencing of Australian ICD – 10 AM codes and appropriate DRG assignment
• Undertake research as required to assist in making informed judgements relating to clinical documentation, code assignment and application of the National
and State Coding Standards
• Ability to work with limited supervision and demonstrate a commitment to learning and development in various areas of the role.
• Actively contribute to a safe and equitable workplace by utilising safe work practices and following policies and procedures
Get Rewarded by:
• Increased take-home pay with access to salary sacrifice $15,900 plus a $2,650 meals and entertainment allowance as part of a charity
• Competitive award-based salary
• Professional Development
• Employee Assistance Program
The office is conveniently located near public transport.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
How to apply:
Please provide a resume and a cover letter briefly addressing why you would be suitable against the criteria listed above.
Opportunities for ongoing learning and development.
Collaborative and supportive team environment.
Salary sacrifice (up to $15,900) Optional Meals and Entertainment card up to $2,650 per annum
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces and hospitals.
With the profits made from our workplace safety services and hospital billing solutions we fund ground-breaking medical research conducted right here in Australia.
The Position
As a Clinical Coder you are required to assign accurate and timely clinical codes to episodes of care through analysis of clinical documentation using the ICD-10-AM ACHI 12th edition classification systems and applying the Australian and State Coding Standards.
Trouble shoot and problem solve issues relating to the clinical coding function making coding decisions in consultation with the Australian Coding Standards and Hospital guidelines. Some coding decisions may require escalation to the Coding Manager. The incumbent is expected to liaise with appropriate staff to achieve a resolution.
Participate in and contribute to quality activities in relation to coded data and the collection of quality health data.
Essential Criteria
• Certificate qualified in either Certificate IV in Clinical Classification or Diploma of Clinical Coding to be classified as a Clinical Coder
• Excellent communication skills, both written and verbal
• Demonstrated aptitude for problem solving and understanding unclear documentation within the medical record
• Strong attention to detail and an ability to stay focused for extended periods of time
• Ability to be team-focused and work independently
• Results-driven, innovative and resourceful attitude
• Prefer minimum of 2 years' experience within a hospital setting
You will make an impact by:
• Perform clinical coding at a high level, covering a broad Casemix.
• Using appropriate initiative, judgement and resources such as the Australian and State Coding Standards.
• Ensure the correct assignment and sequencing of Australian ICD – 10 AM codes and appropriate DRG assignment
• Undertake research as required to assist in making informed judgements relating to clinical documentation, code assignment and application of the National
and State Coding Standards
• Ability to work with limited supervision and demonstrate a commitment to learning and development in various areas of the role.
• Actively contribute to a safe and equitable workplace by utilising safe work practices and following policies and procedures
Get Rewarded by:
• Increased take-home pay with access to salary sacrifice $15,900 plus a $2,650 meals and entertainment allowance as part of a charity
• Competitive award-based salary
• Professional Development
• Employee Assistance Program
The office is conveniently located near public transport.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
How to apply:
Please provide a resume and a cover letter briefly addressing why you would be suitable against the criteria listed above.
Opportunities for ongoing learning and development.
Collaborative and supportive team environment.
Salary sacrifice (up to $15,900) Optional Meals and Entertainment card up to $2,650 per annum
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces and hospitals.
With the profits made from our workplace safety services and hospital billing solutions we fund ground-breaking medical research conducted right here in Australia.
The Position
As a Clinical Coder you are required to assign accurate and timely clinical codes to episodes of care through analysis of clinical documentation using the ICD-10-AM ACHI 12th edition classification systems and applying the Australian and State Coding Standards.
Trouble shoot and problem solve issues relating to the clinical coding function making coding decisions in consultation with the Australian Coding Standards and Hospital guidelines. Some coding decisions may require escalation to the Coding Manager. The incumbent is expected to liaise with appropriate staff to achieve a resolution.
Participate in and contribute to quality activities in relation to coded data and the collection of quality health data.
Essential Criteria
• Certificate qualified in either Certificate IV in Clinical Classification or Diploma of Clinical Coding to be classified as a Clinical Coder
• Excellent communication skills, both written and verbal
• Demonstrated aptitude for problem solving and understanding unclear documentation within the medical record
• Strong attention to detail and an ability to stay focused for extended periods of time
• Ability to be team-focused and work independently
• Results-driven, innovative and resourceful attitude
• Prefer minimum of 2 years' experience within a hospital setting
You will make an impact by:
• Perform clinical coding at a high level, covering a broad Casemix.
• Using appropriate initiative, judgement and resources such as the Australian and State Coding Standards.
• Ensure the correct assignment and sequencing of Australian ICD – 10 AM codes and appropriate DRG assignment
• Undertake research as required to assist in making informed judgements relating to clinical documentation, code assignment and application of the National
and State Coding Standards
• Ability to work with limited supervision and demonstrate a commitment to learning and development in various areas of the role.
• Actively contribute to a safe and equitable workplace by utilising safe work practices and following policies and procedures
Get Rewarded by:
• Increased take-home pay with access to salary sacrifice $15,900 plus a $2,650 meals and entertainment allowance as part of a charity
• Competitive award-based salary
• Professional Development
• Employee Assistance Program
The office is conveniently located near public transport.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
How to apply:
Kindly, provide a resume and a cover letter briefly addressing why you would be suitable against the criteria listed above.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered
Are you a highly organised and motivated individual with a passion for quality customer service?
Join a successful company where your leadership contributes to the growth of medical research.
Thriving in a fast-paced industry, you'll lead a passionate and dedicated team, ensuring exceptional service standards and continuous improvement.
Who are we?
AusHealth is an Australian-owned health and wellbeing charity that provides high-quality services, products, and consultation for researchers, workplaces, and hospitals.
Through the profits from our workplace safety services and hospital billing solutions, we fund groundbreaking medical research conducted right here in Australia.
Our services include:
- Drug and alcohol testing programs, policies, and solutions
- Education and training
- High-quality diagnostic drug and alcohol testing products
- Vaccination Services
The Role
The National Customer Service and Quality Manager plays a pivotal role in driving the success of customer service operations. This position is responsible for optimising processes, maintaining quality standards, achieving key performance metrics, and ensuring seamless client management.
What will my day-to-day look like?
Your responsibilities will include but are not limited to:
- Ensuring the Customer Service Team delivers high-quality support while achieving service objectives through guidance, coaching, and a customer-centric approach.
- Developing and implementing performance metrics (KPIs) to enhance efficiency, accuracy, and quality in service delivery.
- Investigating and resolving customer concerns, acting as the escalation point for complaints, and providing after-hours support where required.
- Managing client testing schedules and ensuring timely processing of orders, upholding quality and operational excellence.
- Overseeing service bookings to align with customer expectations, following best practices for quality and efficiency.
- Reviewing policies and procedures to ensure compliance and efficiencies in internal operations and client services.
Essential Criteria
To succeed in this role, you must demonstrate:
- Strong leadership skills to inspire and develop a high-performing team.
- Ability to foster a positive, collaborative, and quality-focused team environment.
- Exceptional written and verbal communication skills, ensuring clarity and professionalism.
- Proven customer service expertise, including relationship management and handling complex customer interactions effectively.
- Experience in prioritising tasks and delivering high-quality work under pressure.
- Excellent administrative and organizational skills, with a strong attention to detail and quality assurance.
- Advanced computer literacy, with experience in electronic databases and IT solutions to support service quality.
What do I need?
To be successful, you should have:
- Expertise in customer service operations and quality management
- Experience within the health industry, understanding industry-specific quality standards
- Strong organisational capabilities to handle complex workflows efficiently
- Proven ability to drive quality improvements in customer service
- A results-driven approach, with a commitment to continuous improvement
How to Apply
Please submit your resume and a cover letter, briefly addressing your suitability against the criteria listed above.
Additional Requirements:
- A National Police Check
- Pre-employment drug and alcohol screening
- Eligibility to work in Australia
- Maintenance of up-to-date vaccination records
Note: We are not engaging recruitment agencies at this time—only direct applications will be considered.
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions services, we fund ground-breaking medical research conducted right here in Australia.
About the Role
The Business Development Coordinator plays a key supporting role in the growth of AusHealth Works by assisting the Business Development Manager with sales activities, client engagement, and administrative support.
What will my day to day look like?
Your responsibilities include but are not limited to the following:
• Identify new business opportunities, including potential clients and partnerships.
• Conduct market research and competitor analysis to support business growth.
• Prepare weekly and monthly sales reports, tracking key metrics and performance.
• Analyse market potential in the territory and assess the value of existing and potential clients.
• Build and maintain relationships with existing clients to generate new business for AusHealth Work’s products and services.
Essential Criteria
• Possess minimum five years of business-to-business sales.
• Demonstrated experience in achieving sales targets in a technical/industrial arena.
• Demonstrated aptitude for problem solving and tailoring solutions for customers.
• Demonstrated ability to persuade and influence others.
• Ability to build and maintain successful internal and external working relationships.
• Experience with maintaining and recording activity in a CRM system.
• Demonstrated knowledge of sales and marketing principles.
• Computer literate in Microsoft Office (intermediate level).
• Highly developed interpersonal and written communication skills.
• Proficiency in developing new business opportunities.
What do I need?
To be successful in this role, you will have:
• Project management knowledge.
• Experience in product development and in identifying new services.
• Experience in marketing, medical or technical products or services.
• Experience in process improvements and technical evaluations.
• Experience in preparing client proposals, quotes, and tender documents.
• Understanding of workplace health and safety regulations.
• Prior experience in customer service, sales coordination, or marketing support.
How to show your interest
Your application will be reviewed if you send an introductory cover letter and your current resume. The cover letter should address why you are seeking a role with AusHealth, your key career achievements, and what you can personally bring to the team.
Your ability to progress through the recruitment process is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening and evidence of your eligibility to live and work in Australia.
Respectfully, no agencies or representations thank you.
Bring your passion for delivering exceptional health-focused customer service to this role!
• Join a successful company where profits go directly to medical research
• Gain the recognition of an accredited qualification
• Enjoy flexible, casual hours and be rewarded with above-Award pay rates ($35.56p/h)
The Company
AusHealth Work, a division of The AusHealth Hospital Research Fund (AusHealth), has been a national workplace safety and wellbeing leader since 1985 and specialises in providing drug and alcohol testing services. We are currently seeking to expand our technician network to work with AusHealth clients based in the Newcastle region. Our clients engage AusHealth to conduct workplace testing for the presence of drugs and alcohol through planned testing events as well as unplanned testing, following work incidents.
The Opportunity
As one of our valued Technicians, your work will involve:
• Performing workplace drugs of abuse testing for breath alcohol, oral fluid, urine and/or hair.
• Maintaining the chain of custody of specimens and accurate records of all on-site visits.
• Organising the transportation of specimens to laboratories after collection as required.
As a casual specimen Technician, your working hours will fluctuate in line with our client needs and as such, there is no guarantee of regular and consistent hours.
You will need to be generally available 24/7 due to the nature of our work – this includes being available at short notice for incident response. Possession of a smartphone, current driver’s license and reliable vehicle is essential. Whilst not mandatory for all clients, a high number of our clients require staff to be fully vaccinated for COVID-19. Evidence will be required of this for specific clients.
About You
To be a successful member of our team, you will be comfortable to:
• Work autonomously and independently
• Follow clearly defined processes
• Pay strong attention to detail
• Solve problems and issues logically
• Communicate clearly and effectively
• Build rapport with a diverse audience and customers
• Provide excellent customer service
• Resolve issues and conflict
• Operate technology effectively such as tablets and testing equipment
• Operate ethically and strictly maintain privacy and confidentiality
• Work in a timely manner
Experience and training in the health sector, handling biological specimens and/or workplace safety will be highly regarded. You must be legally entitled to live and work in Australia and preferably be fully vaccinated against COVID-19.
To apply, please forward a cover letter and resume via “Apply Now”
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Bring your passion for delivering exceptional health-focused customer service to this role!
• Join a successful company where profits go directly to medical research
• Gain the recognition of an accredited qualification
• Enjoy flexible, casual hours and be rewarded with above-Award pay rates ($35.56p/h)
The Company
AusHealth Work, a division of The AusHealth Hospital Research Fund (AusHealth), has been a national workplace safety and wellbeing leader since 1985 and specialises in providing drug and alcohol testing services. We are currently seeking to expand our technician network to work with AusHealth clients based in the Cootamundra region. Our clients engage AusHealth to conduct workplace testing for the presence of drugs and alcohol through planned testing events as well as unplanned testing, following work incidents.
The Opportunity
As one of our valued Technicians, your work will involve:
• Performing workplace drugs of abuse testing for breath alcohol, oral fluid, urine and/or hair.
• Maintaining the chain of custody of specimens and accurate records of all on-site visits.
• Organising the transportation of specimens to laboratories after collection as required.
As a casual specimen Technician, your working hours will fluctuate in line with our client needs and as such, there is no guarantee of regular and consistent hours.
You will need to be generally available 24/7 due to the nature of our work – this includes being available at short notice for incident response. Possession of a smartphone, current driver’s license and reliable vehicle is essential. Whilst not mandatory for all clients, a high number of our clients require staff to be fully vaccinated for COVID-19. Evidence will be required of this for specific clients.
About You
To be a successful member of our team, you will be comfortable to:
• Work autonomously and independently
• Follow clearly defined processes
• Pay strong attention to detail
• Solve problems and issues logically
• Communicate clearly and effectively
• Build rapport with a diverse audience and customers
• Provide excellent customer service
• Resolve issues and conflict
• Operate technology effectively such as tablets and testing equipment
• Operate ethically and strictly maintain privacy and confidentiality
• Work in a timely manner
Experience and training in the health sector, handling biological specimens and/or workplace safety will be highly regarded. You must be legally entitled to live and work in Australia and preferably be fully vaccinated against COVID-19.
To apply, please forward a cover letter and resume via “Apply Now”
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.