Conditions of Sale
AusHealth collects personal information when we provide our services to you and our clients. AusHealth usually collects personal information such as your name, address, telephone numbers, email, citizenship information, financial information, credit information and, in some instances, your date of birth. Generally, AusHealth will tell you why we are collecting information, when we collect it and how we plan to use it or this will be obvious at the time of collection. AusHealth collects information regarding our employees, our clients and customers of our clients, employees of our clients, business contacts and contractors.
AusHealth usually collects personal information directly from you although sometimes we may use agents or service providers to do this for us. AusHealth may also acquire lists from other sources, both from other companies and from public documents.
We may also collect sensitive information about an individual, which includes healthcare information, medical records and drug test information. We will not collect sensitive information about an individual unless the individual consents to the collection of the information and the information is reasonably necessary for one or more of our functions or activities, or as permitted or required by law.
We will not use sensitive information collected from an individual for any direct marketing unless you have consented to the use or disclosure of the sensitive information for that purpose.
AusHealth uses personal information collected from you to provide our services to you, to fulfill administrative functions associated with these services, for example billing, to enter contracts with you or third parties and for direct marketing and client relationship purposes.
We will not use or disclose personal information for a purpose other than:
- A purpose you would reasonably expect;
- A purpose required or authorised by law; and / or
- A purpose for which we have otherwise sought your consent.
When you are online, AusHealth collects information regarding the pages within our network which you visit and what you click on.
AusHealth does not disclose personal information that it holds about clients or recipients to third parties without their consent, unless permitted under the Privacy Act 1988 (Cth) or otherwise required by law. AusHealth respects the privacy of users visiting our website and does not share any personally identifiable information with any third parties.
AusHealth may disclose limited personal information to local or overseas agents for the purposes of engaging those agents to aid in AusHealth’s direct marketing and managing client and contact databases. The countries outside of Australia where we are likely to disclose your personal information include the USA and UK. AusHealth will obtain your consent or provide you fair warning if we are to disclose your personal information to an overseas recipient for any other purpose.
AusHealth takes reasonable steps to ensure that all personal information it holds is accurate, complete and up to date. Clients and other individuals should also promptly notify AusHealth if any personal information that AusHealth hold about them is incorrect or out of date. We will take reasonable steps to ensure the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.
Individuals may request access to the personal information that AusHealth holds about them via AusHealth’s Privacy Officer at the contact details set out in section 16 below. AusHealth will respond to the request for access within a reasonable period after the request is made and give access to the information in the manner requested by the individual, if it is reasonable and practical to do so, or in a way that meets the needs of AusHealth and the individual. AusHealth may charge its reasonable costs in responding to a request for access to personal information. If AusHealth refuse to give access to any personal information AusHealth will provide the individual with a written statement that sets out the reasons for the refusal and how the individual may complain about the refusal.
Individual recipients seeking access to their personal information that AusHealth has received from its Clients should contact the Client directly. AusHealth is happy to provide access to such personal information, to any interested recipient upon request, providing appropriate identification is made available and the Client consents to the release of the information.
Individuals seeking to remove themselves from future messages sent from AusHealth, including any direct marketing, should follow the instructions found within the sent message. After the opt-out request is processed, a final message is sent to the recipient confirming the address removal. AusHealth requirements state that all client messages sent to recipients must contain contact information at the beginning or end of the message.
How we use your data
AusHealth may collect certain non-personal information to optimise our goods and services including our web pages for your computer (e.g. the identity of your internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider). AusHealth may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.
AusHealth may use personally identifiable information in aggregate form to improve our goods and services including our web sites and make them more responsive to the needs of our customers.
AusHealth only uses personal information necessary to perform the services requested. Occasionally, clients provide more personal information than is necessary for that purpose (for example, providing us with a name, street address and email address, when only the name and email address are necessary). In such cases, AusHealth identifies and utilises the required data. The rest of the data remains secure and unused until it is destroyed or returned to the client, upon request. AusHealth only stores personal information when specifically requested to do so by the client, or as part of standard back-up/archiving process. All archived files are stored in a secure facility.
AusHealth utilises reasonable and appropriate protections to ensure that personal information in its care is not misused, interfered with or lost or accessed or modified without proper authorisation. Access to personal information stored on AusHealth servers is restricted to those employees or contractors who require such access to perform a legitimate business purpose relating to the Services, maintenance, internal security or other related issues. All AusHealth employees and contractors, as a prerequisite for employment, are required to sign a strict and detailed confidentiality agreement in relation to the personal information that they will have access to.
In the event of a data security breach, the affected individual/s and Office of the Australian Information Commissioner (OAIC) should be notified. See Data Breach Incident Procedure for information.
When your personal information is no longer needed, and AusHealth is not required by or under any law or an order of a court or tribunal to retain the information, AusHealth will take such steps that are reasonable in the circumstances to destroy or de-identify the information.
AusHealth stores data securely on servers based in Australia and Overseas. Where AusHealth or AusHealth’s agents store data on behalf of AusHealth, AusHealth will take steps to ensure that the Australian Privacy Principles will apply to the agents AusHealth engages. Outside of direct marketing and securely managing contact databases, it is unlikely that AusHealth will disclose information overseas unless it is at your consent and to a location that you have nominated. During electronic communications, AusHealth or our agents may electronically deliver information requested by you to nominated email accounts or websites where their data may not be stored in Australia. If this is of concern to you, please check your nominated delivery address.
Please be aware that when you access electronic communications from Australia, the data may be stored on an overseas server. Where your nominated electronic delivery address stores data overseas, AusHealth expects that you will be aware of this and have knowingly consented to the communication being delivered overseas.
Where AusHealth communicates personal information to our agents or our service providers through a server that is overseas, AusHealth will only do so where we have your consent, where we are expressly allowed through other means or where we hold a reasonable belief that the recipient is subject to a law, binding scheme or contract which effectively upholds the principles for the fair handling of the information that are substantially similar to our obligations under the Australian Privacy Principles.